Viko Terms of Service

These Terms form a legally binding agreement between you and Viko. By accessing the website, installing the extension, creating an account, purchasing a plan, or otherwise using any Viko service, you agree to these Terms and the Privacy Policy. If you do not agree, you must not use Viko.

• You must have legal capacity to enter into this agreement and meet the minimum age required in your jurisdiction. Paid plans may be purchased only by adults or with valid authorization.
• If you use Viko for an organization, you represent that you have authority to bind that organization.
• You are responsible for complying with laws and third-party rules applicable to your location, content, and intended use.

Viko provides browser-based and cloud-based tools for AI-assisted image analysis, prompt creation, image generation, references, palettes, creative workflows, storage, and related functions. Features, limits, models, interfaces, and availability may differ by plan, region, device, or release.

• We may add, modify, limit, replace, suspend, or discontinue any part of the Services where reasonably necessary for product, security, legal, operational, or commercial reasons.
• We do not promise that every feature, model, integration, price, credit cost, capacity, or compatibility will remain available indefinitely.
• We may perform maintenance or respond to failures without advance notice. Nothing in these Terms obligates us to provide support, updates, corrections, or any specific service level unless separately agreed in writing.

You must provide accurate information, keep account credentials secure, and remain responsible for activity conducted through your account.

• Accounts are personal to the registered user and may not be sold, transferred, rented, shared, or created by automated or deceptive means.
• You may not create multiple accounts to obtain additional trials, credits, limits, or promotional benefits.
• We may require verification, reject registration, correct account records, or restrict access when information is inaccurate, security is at risk, or misuse is suspected.
• Notify us promptly if you suspect unauthorized access. We are not responsible for loss caused by your failure to protect credentials, except where applicable law provides otherwise.

Subject to these Terms, Viko grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to use the Services for their intended purpose. All rights not expressly granted are reserved.

• Do not violate law; infringe intellectual property, privacy, publicity, contractual, or other rights; create unlawful sexual content involving minors; facilitate fraud, harassment, impersonation, or harmful deception; or submit content you are not entitled to process.
• Do not bypass or manipulate credits, payment, trials, concurrency, rate limits, access controls, geographic restrictions, moderation, or security measures.
• Do not scrape, crawl, index, copy, frame, mirror, reverse engineer, decompile, probe, benchmark for publication, resell, rent, or exploit the Services to build or train a competing product without our prior written permission.
• Do not use bots, scripts, bulk accounts, malicious code, denial-of-service techniques, or other activity that disrupts, overloads, damages, or gains unauthorized access to the Services or another user.
• Do not misuse support, submit false reports, conceal identity, or interfere with our investigation or enforcement.

You retain any rights you hold in images, text, prompts, outputs, references, and other material you submit or create through Viko (collectively, “Your Content”). You are solely responsible for Your Content and for obtaining all rights, permissions, and consents needed to use it.

• You grant Viko a worldwide, royalty-free, transferable, and sublicensable license to host, reproduce, transmit, format, modify, display, and otherwise process Your Content only as reasonably necessary to operate, secure, support, comply with law, and improve the Services you use. This license ends when the relevant content is deleted, subject to backups, legal retention, and completed processing.
• We may reject, restrict, remove, or disable access to content that we reasonably believe violates these Terms, creates risk, or is required to be removed by law or a third party with apparent authority.
• We do not use Your Content to train general-purpose AI models without separate, explicit consent.

AI systems are probabilistic. Outputs may be inaccurate, incomplete, offensive, non-unique, unavailable, or similar to content produced for other users. You must independently review outputs before relying on, publishing, or commercially using them.

• Viko does not guarantee that an output is original, protectable, non-infringing, accurate, safe, or suitable for any legal, medical, financial, professional, or other high-risk purpose.
• Rights in AI-generated material may vary by jurisdiction and by the terms of underlying technology providers. You are responsible for determining what rights you have and whether your use is lawful.
• You assume the risk of decisions, claims, and consequences arising from Your Content, prompts, outputs, or use of third-party material.

The Services, software, interfaces, designs, text, documentation, trademarks, databases, and other Viko materials, excluding Your Content, are owned by Viko or its licensors and are protected by intellectual-property and unfair-competition laws.

• No license is granted to use Viko names, logos, branding, source code, datasets, or proprietary materials except as expressly stated in these Terms.
• Feedback and suggestions may be used by Viko without restriction, attribution, or compensation, provided they do not identify you or disclose Your Content.

Paid plans and eligible credit packs are digital products. Prices, billing period, included benefits, applicable taxes, and the total payable are shown before purchase. Payments are handled by third-party payment processors, currently Stripe; Viko does not store full card numbers or security codes.

• Subscriptions automatically renew for the selected monthly or annual period unless cancelled before the renewal date. By subscribing, you authorize recurring charges to the selected payment method.
• We may change plans, prices, included benefits, credit costs, or usage limits. Changes apply as stated in the notice or at a later renewal, subject to applicable law.
• Upgrades may take effect immediately with any prorated amount shown before confirmation. Downgrades ordinarily take effect after the current paid period.
• Credits are limited contractual usage units, not money, property, stored value, or a promise of any specific monetary benefit. They cannot be transferred, sold, redeemed, or exchanged for cash.
• Subscription credits are granted and expire according to the applicable benefit month and do not roll over. Annual-plan credits are still granted monthly. Purchased credit-pack credits expire 12 months after purchase unless a different period is shown.
• We may correct credit errors and withhold, revoke, or expire credits obtained through fraud, abuse, chargeback, refund, technical error, or violation of these Terms. Our service records control unless there is an obvious error.

You may cancel a subscription through the available account or billing controls. Cancellation stops the next renewal but does not retroactively cancel the current paid period. Access normally continues until that period ends.

• Except where required by law or expressly approved by us, payments are final and non-refundable, including for unused time, unused credits, plan changes, account suspension, or failure to cancel before renewal.
• We may review duplicate charges, a material failure to deliver the purchased digital benefit, prolonged outages within our reasonable control, or other exceptional circumstances. Approval remains at our discretion where law does not require a refund.
• Refund requests must include the account email, payment date, amount, and reason, but never full card details or security codes. We aim, but do not guarantee, to provide an initial response within 5 business days. Approved refunds are returned to the original payment method, and processing times are controlled by financial institutions.
• Digital plan access and initial credits are normally delivered after successful payment. Annual-plan credits are delivered monthly. Viko does not sell physical goods, so there is no shipping, physical delivery, or physical return process.
• Payment failure, reversal, refund, or chargeback may result in limited access, cancellation, recovery of credits, or collection of amounts lawfully owed.
• Any mandatory cooling-off, cancellation, refund, or consumer right remains available to the extent it cannot lawfully be waived.

These Terms remain effective while you use Viko. We may investigate conduct and, to the extent permitted by law, refuse, restrict, suspend, or terminate access; remove content; block identifiers; or take other protective action when we reasonably believe there is a breach, non-payment, fraud, abuse, legal demand, security risk, harm to Viko or others, or other legitimate operational reason.

• Action may be taken without advance notice where notice would be impractical, unsafe, unlawful, or likely to undermine enforcement.
• Termination for breach does not create a right to refund. You remain responsible for accrued charges and obligations.
• You may stop using Viko at any time and may request account deletion, subject to data that must be retained for legal, security, accounting, dispute, or enforcement purposes.
• Provisions concerning ownership, licenses already exercised, payment, disclaimers, liability, indemnity, disputes, and any terms that by nature should survive will continue after termination.

Viko may rely on or link to third-party models, infrastructure, authentication, payment, storage, websites, software, and local applications. Third-party services are independent and governed by their own terms and privacy practices.

• We do not control and are not responsible for third-party content, decisions, availability, security, pricing, data practices, or changes outside our reasonable control.
• Your use of a third-party destination or integration is at your own risk. Viko does not endorse or guarantee third-party products merely by enabling access to them.

To the fullest extent permitted by law, Viko and all related content are provided “as is” and “as available,” with all faults and without warranties of any kind, whether express, implied, statutory, or otherwise.

• We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, availability, security, and uninterrupted or error-free operation.
• We do not warrant that data will never be lost or corrupted. You are responsible for maintaining independent copies of content important to you.
• No statement or advice creates a warranty unless expressly set out in a written agreement signed by Viko.
• Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

To the maximum extent permitted by law, Viko and its affiliates, licensors, service providers, officers, employees, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, opportunity, business, goodwill, data, or use, arising from or related to the Services.

• Our aggregate liability for all claims arising from or relating to the Services will not exceed the amount you actually paid for the affected Services during the 12 months before the event giving rise to liability.
• These exclusions and limits apply regardless of legal theory and even if a remedy fails of its essential purpose or we were advised that loss was possible.
• The limits do not apply to liability that cannot lawfully be limited or excluded.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Viko, its affiliates, and their officers, employees, agents, licensors, and service providers from claims, losses, liabilities, damages, judgments, penalties, and reasonable legal costs arising from Your Content, your use of the Services, your breach of these Terms, your violation of law, or your infringement of another person's rights.

• We may assume exclusive control of the defense of any matter subject to indemnification, at your expense, and you agree to cooperate reasonably.
• This section does not require indemnification to the extent prohibited by applicable law.

Viko is not responsible for delay, interruption, failure, or loss caused by events beyond our reasonable control, including natural disasters, epidemics, war, civil disorder, labor disputes, power or network failures, cyberattacks, governmental action, legal restrictions, or failure of upstream technology or service providers.

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law rules. Before starting formal proceedings, you agree to contact us and attempt in good faith to resolve the dispute informally.

• Subject to mandatory consumer rights, the courts of Hong Kong have exclusive jurisdiction over disputes arising from or relating to Viko or these Terms.
• Any claim must be brought individually and not as a representative of another person, except where applicable law does not permit this restriction.

We may revise these Terms to reflect changes to the Services, law, risk, or business practices. Material changes will be communicated by reasonable means and will take effect on the stated date. Continued use after the effective date constitutes acceptance where permitted by law.

• These Terms and policies incorporated by reference are the entire agreement regarding the Services and replace prior understandings on the same subject.
• Our failure to enforce a provision is not a waiver. If any provision is unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions remain effective.
• You may not assign these Terms without our written consent. We may assign or transfer our rights and obligations in connection with a reorganization, financing, merger, acquisition, sale of assets, or by operation of law.
• No partnership, employment, agency, fiduciary, or joint-venture relationship is created. Headings are for convenience only.
• The English version controls to the extent permitted by law; translations are provided for convenience. Electronic acceptance has the same effect as a physical signature.