Viko Support
Get help with the Chrome extension, your account, subscriptions, credits, privacy, or data deletion.
Last updated
01
Before contacting us
Include the feature you were using, what you expected, and what happened.
- For task failures, include the task ID and approximate time, but do not send passwords, authentication codes, full prompts, private images, or payment-card details.
- For Chrome extension issues, include your Viko version and Chrome version.
02
Accounts and sign-in
We can help with account access, email verification, sign-in errors, and account deletion requests.
- We will never ask for your password, one-time code, recovery code, or browser authentication token.
03
Subscriptions, credits, and refunds
VESCEND TECHNOLOGY LIMITED is the merchant for Viko subscriptions and digital credit purchases. Stripe processes payment details.
- Use the account page to manage or cancel an active subscription.
- For duplicate charges, qualifying service failures, refunds, or billing disputes, email support with the account email and Stripe receipt or invoice ID. Do not send full card details.
04
Privacy and data deletion
You can delete individual tasks and saved assets in Viko. Contact support for account deletion or data that cannot be removed in the product.
- Privacy requests are handled under the published Privacy Policy and applicable law.
05
Response expectations
We review support requests in the order received. Billing, security, and account-access issues are prioritized.
- Support is provided by email. We do not currently offer telephone or live-chat support.